Please allow 1-3 business days to process the order before shipping. Orders that come in over the weekend will be dispatched the next business day.

• We offer Free Secured Shipping & Handling on ALL ORDERS! takes 6-12 Business days

After your order ships (per the timing outlined in the above question), its arrival depends on which shipping option you selected at checkout.

If you insured your order with Onward at checkout, you received a confirmation email from them with a link to file a shipping issue - please consult that email. If you did not insure your order with Onward, please reach out to Customer Service.